ABSTRACT

Organisations are facing an increasingly competitive and dynamic business environment in which speed, information, knowledge and skills are seen as necessary elements of success. To remain competitive and profitable, organisations thus require a workforce that is quickly updated with new knowledge and skills, and one way of ensuring this is to use various e-learning solutions.

E-learning solutions are different from more traditional training methods in that training and learning is delivered via a computer and over a network, and employees are made more responsible for their own learning efforts. E-learning can also be more costly and difficult to implement due to extra technical requirements, such as making sure employees have access to computers and the network where the e-learning content is hosted.

It is argued in this study that organisations need to assess certain organisational and individual ‘readiness’ factors to ensure a smooth and successful transition to e-learning. From the literature, several factors of e-learning readiness are identified, and through the use of a qualitative multiple case study design these factors are further explored. From the findings, a model of ‘e-learning readiness’ is proposed which includes all the explored factors that could be potential barriers to a successful e-learning experience. This model can be used to assist managers and persons in the field of training and development in their respective organisation’s e-learning readiness assessment.